Certain aquarium related products just aren’t what they’re cracked up to be. Whether it’s a device that doesn’t perform as intended, or one that simply lacks adequate enough quality, chances are you’ve been burned by a product or two if you’ve been in the hobby for an extended period of time. When this happens, you could blast the company on public forums, or you could show a little more tact and try to hammer out the issues behind the scenes with emails and phone calls. If the company is willing to listen to your complaint, chances are you’ll get a replacement or a repair out of the deal, which may fix whatever performance issues you are having. If you go the less friendly route, you could stir up a hornet’s nest that may or may not result in a tangible solution to your problem. So, we recommend giving companies a chance to the right the wrongs before the public gets dragged into it. Chances are you’ll get a better product and you’ll have an overall positive experience despite the initial inconvenience. If the company outright fails at customer service and won’t help you, well then that’s another story. Just make sure to be honest and choose your words wisely.