EcoTech Recalling Cable on Battery Backup

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EcoTech New Battery Backup

EcoTech New Battery Backup

EcoTech Marine and IceCap, Inc. are voluntarily recalling the Battery Backup cables for the EcoTech Marine and IceCap Battery Backups, with each company handling recalls for their respective products. The issue arose only on the VorTech pumps operating with the Wireless Wave Driver. This includes all MP40w pumps equipped with the WWD and any MP40 or MP20 pumps that have been upgraded with the WWD. The Battery Backup could experience a condition in which it would supply more current to the pump than the cable can handle. The cable could then heat up to unsafe levels. To remedy the situation, EcoTech Marine and IceCap, Inc. are performing a recall on all of the cables, regardless of the model of VorTech pump used. So even if your pump isn’t one of the ones affected (for example the MP10, MP10 ES, MP10w ES, MP20, MP40w ES, or any model VorTech pump that does not use a WWD driver), you are still eligible for the recall. To participate in the recall, go to the EcoTech Marine Recall Page. There, you will find the contact information for both EcoTech Marine and IceCap, Inc.


See below for the press release from EcoTech Marine President, Tim Marks:

Important Notice:

EcoTech Marine has issued a voluntary recall of the Battery Backup cable used for the VorTech pump.

Dear Customers:

EcoTech Marine has issued a voluntary recall on the Battery Backup cable for the EcoTech Marine Battery Backup. This recall also affects the cables supplied with the IceCap Battery Backup for the VorTech propeller pump, however IceCap, Inc. will be handling the recall of the cables for their accessory independently of us and we recommend that you contact them directly regarding a recall of their cables. It is important to note that this issue only affects those Battery Backup cables that are used with VorTech propeller pumps powered by the Wireless Wave Driver (WWD) driver but this recall will cover all Battery Backup cables regardless of which driver is connected with the cable.

VorTech pumps operating with the WWD may experience an electrical fault condition. In these cases, a battery backup could supply more current than the connection cable can handle which could cause the cable to heat up to an unsafe level. Therefore, there is a voluntary recall on the connection cable for the EcoTech Marine Battery Backup (image 1.1 shown below) for the VorTech propeller pump.  Note the same issue will occur with the IceCap Battery Backup cable for the VorTech propeller pumps sold in United States and Canada. This will apply to Battery Backups used with all the following models of EcoTech Marine VorTech pumps:

–          All MP40w Pumps equipped with the WWD
–          Any MP40 and MP20 pumps that have been upgraded to the WWD

Note: this issue does not affect the use of the Battery Backup connection cable when used with MP10, MP10 ES, MP10w ES, MP20, MP40w ES, or any model VorTech pump that does not use a WWD driver. However, anyone that has purchased an EcoTech Marine Battery Backup will be eligible to participate in this recall regardless of what model VorTech propeller pump they are using.

To correct this problem swiftly and safely, we have revised the cables used with our Battery Backup accessory to include a cable that has an inline fuse built in. Any purchaser of an EcoTech Marine Battery Backup is eligible for this recall at no cost. Our revised cable will also solve this risk for use with IceCap batteries; however they will be handling the distribution of these components to their customers separately from us.

If you have purchased an IceCap Battery Backup (as indicated by the presence of their logo on the accessory, Image 1.3 shown below) or IceCap Battery Backup connection cable, please contact them directly for support at [email protected] or 1-800-7-ICECAP. If you have purchased an EcoTech Marine Battery Backup (as indicated by the lack of IceCap’s logo on the accessory, Image 1.4 shown below), please refer to below:

To receive replacement cables, please fill out our recall request form below. We will send you replacement cables free of charge upon submission of the form. Discontinue use of the previous connection cables. Note that we are not requesting that you return your non-fused cables to us. Please destroy the non-fused cables by cutting them in half and dispose of them so that they cannot be used. If you have any questions, please email us at [email protected] or call us at 1-888-785-0338.

If you are an international client, revised battery back cables will be supplied through your local distributor, a list of who are available on our website here: http://ecotechmarine.com/where-to-buy/international-distributors/

In order to improve the efficiency of this action, we will also be selling cables through our parts store below our cost to any customer that wishes to place an order immediately and forego the recall paper work. The revised cables will be available on our website for $1.50 each plus $3 shipping to US customers only for a period of approximately three months from the date of the recall.

From this date forward, all EcoTech Marine Battery Backups will contain the new fuse styled cables, which are distinguishable by the presence of a fuse holder built into the cable and a label showing part number 10427. However, there may still exist inventory that will contain the previous non-fused cable. If you purchase an EcoTech Marine Battery Backup from a vendor and it does not feature the new style cable with fuse, please contact us for your replacement cables.

We apologize for any inconvenience this may cause.

Regards,

Tim Marks
President
EcoTech Marine, LLC

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